Segmentation

 

You may notice a test result appear in your NHS app referring to segmentation.

Segmentation is a simple way in which we categorise patients based on their specific health needs.

It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way.

No action is needed from you.

The Patient Need Groups (PNGs) help us understand how much care and support each patient is likely to need, based on their health conditions, how often they use healthcare, and how complex their needs are.

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Patient Groups

There are 11 groups in total, ranging from healthy people to those with very complex or serious health needs:

  • Non-Users
  • Low-Need Child
  • Low-Need Adult
  • Low Complexity Morbidity
  • Medium Complexity Morbidity
  • Pregnancy Low Complexity
  • Pregnancy High Complexity
  • Dominant Psychiatric Condition
  • Dominant Major Chronic Condition
  • Multi-Morbidity High Complexity
  • Frailty

Knowing these groups helps explain why different patients might need different types or levels of care. In order to help us tailor care according to individual patient need, we now have access to a tool that categorises our population into these 11 groups.

If you are interested in finding out more about PNGs, click here.

Low need

  1. 1Non-user
  2. 2Low need Child
  3. 3Low need Adult
  4. 4Low Complexity Morbidity

Medium need

  1. 5Medium Complexity Morbidity
  2. 6Pregnancy Low Complexity
  3. 7Pregnancy High Complexity
  4. 8Dominant Psychiatric Condition

High need

  1. 9Dominant Major Chronic Condition
  2. 10Multi-Morbidity High Complexity
  3. 11Frailty

Published: Mar 27, 2025

Care Quality Commission
Rating: Good

Northdown Surgery
St Anthonys Way
Cliftonville
Margate
Kent
CT9 2TR

Telephone: 01843 231661

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